Joel Ashton
Director
Language Tree 

We aim to provide courses of the highest quality at all times

Terms & Conditions
 
Course fees:

​The course price includes:

  • All the language tuition (the number of hours will depend which language course you choose) and an optional end of course certificate.
  • During the classes we provide free refreshments: tea, coffee, hot chocolate, water and biscuits. We hope this helps to keep you going and the conversations flowing during the classes.
  • For our Study Holiday courses, the price also includes excursions and activities indicated on the timetable including transportation and entrance to venues.
  • Please click here for an overview of our English language course fees for 2019-2020.

Refunds of course fees:
  • All course fees are non-refundable. In exceptional circumstances, or if the cancelled places on the course can be filled, fees may be refunded at the discretion of Language Tree. 
  • If you are paying monthly or termly for your language classes, we are happy to carry one class forward to the next term if you miss a class for some reason.

Accommodation (for our English language courses only):

For our English language programmes, we offer two accommodation solutions: 
  • Managed accommodation: You can book your accommodation through us. We will organise all aspects of your accommodation through our carefully chosen accommodation providers. All our accommodation providers have been rigorously checked and the contract for your accommodation is with us.
  • Private accommodation: We can give you the contact information for accommodation providers near our school. You contact the accommodation provider and make all the arrangements directly with them. The contract for your accommodation is between you and your accommodation provider. We accept no liability for any issues that arise in connection with your accommodation.
 
The course price does not include:

  • medical/travel insurance
  • examination fees for IELTS or Cambridge English exams
  • airport transfer – we do offer return transfer to Bristol, Exeter and Newquay airport by request.

Key terms:

  1. All students and group leaders must comply with the rules and codes of conduct of the host organisations and the laws of the UK at all times. Any breach of these rules or UK law may result in the student and/or group leader having to leave the course immediately with no entitlement to a refund for any fees paid. 
  2. All students and group leaders are assumed to be in good health. Any pre-existing conditions must be declared at the time of booking on the booking form. Language Tree will not accept responsibility for any injury caused by a medical condition that was not declared on the booking form.
  3. All students under the age of 18 must travel with a group leader (or have a nominated person living locally) who will act ‘in loco parentis’ at all times during the visit to the UK with Language Tree. 
  4. Students over the age of 18 will be responsible for themselves and will be expected to act in accordance with the rules of the host organisations and the laws of the UK.
  5. Group leaders must be at least 25 years old. 
  6. All students must arrange their own travel and medical insurance for the duration of the course.
  7. Language Tree does not accept responsibility for any loss of, or damage to, any property of students or group leaders. 
  8. All course fees are non-refundable. In exceptional circumstances, or if the cancelled places on the course can be filled, fees may be refunded at the discretion of Language Tree. 
  9. Language Tree reserves the right to change the advertised programme in the event of unexpected circumstances. We will always endeavour to provide the advertised programme. We will not be held liable in the event of circumstances beyond our control that limit our ability to provide the advertised programme.
  10. These terms and conditions shall apply from the receipt of payment until the end of the study holiday. The booking of a place is regarded as acceptance of our terms and conditions. 
  11. We operate a strict privacy policy for how we handle your personal data. Please click here to view our Privacy Policy.
  12. Language Tree Limited is a limited company registered in the UK (company number: 7803317). Registered Office: 13 Kenwyn Street, Truro. TR1 3DJ

If, for any reason, you feel you are not happy with your course, please discuss with us so we can try to find a good solution for you.

​Our aim is to provide courses of the highest quality at all times.

We look forward to welcoming you onto one of our courses soon.